Senior Product Manager (Search and Personalization)

Join Salesforce as a Senior Product Manager for the AgentExchange team, where you'll own the search and personalization services for the marketplace. You'll work cross-functionally with engineering, data, and various exchange platforms. Your responsibilities will include improving the search experience, driving the personalization roadmap, and defining the buyer-facing GenAI search experience.

• Own the search experience on AgentExchange from the buyer's perspective, diagnosing performance gaps and shipping improvements.
• Define and drive the buyer-facing GenAI search experience across AgentExchange, including multi-turn conversational search and AI-powered discovery.
• Drive the personalization roadmap for AgentExchange's authenticated experience, building Phase 2 to lift click-through rates and install conversion.
• A track record of making product decisions from behavioral data — shipping small, measuring the result, and deciding whether to scale or kill it before assuming the roadmap is right
• Experience building and scaling a search optimization and experimentation program—not just tuning individual ranking models or running isolated A/B tests, but establishing the experimentation framework, relevance metrics, statistical rigor, and decision-making processes that enable continuous improvement of search quality, ranking, and discovery
• 8+ years of product management experience, with direct ownership of a search or recommendation experience at a B2B product or marketplace
• Strong customer empathy with a demonstrated ability to translate customer research, user feedback, and market insights into product strategy and roadmap decisions
• Demonstrated proficiency using AI agents and modern AI development tools to accelerate product discovery, strategy, execution, and delivery, with effective human–agent collaboration workflows
• Experience owning a personalization or recommendation surface, with the ability to speak to the product design challenges — cold start, feedback loops, explainability — not just the underlying model
• Experience with a multi-ecosystem marketplace — where the catalog or the buyer personas come from more than one platform — and have built a coherent discovery experience across those seams
• Experience working as a product consumer of an API platform capability owned by another team, successfully influencing that team's roadmap without owning it
• Active use of AI tools in day-to-day PM work, with an informed point of view on how AI changes the buyer search experience in a B2B context
• Experience building for Salesforce Admin, enterprise IT buyer, or ISV developer personas, or at a self-serve SaaS product with a search-driven discovery funnel
• A related technical degree