Senior Service Specialist Solution Engineer

Join our team as a Senior Service Specialist Solution Engineer, where you will play a crucial role in shaping the future of AI-driven service. You will partner closely with Account Executives, Core Solution Engineers, and cross-functional teams to position, deliver, and scale Agentforce Service in the SMB segment. Your responsibilities will include leading the Agentforce Service conversation in SMB deals, delivering high-impact demos, driving technical win strategy, and enabling the broader ecosystem. This is not a traditional Solution Engineer role; you will help define how Agentforce Service wins in SMB and contribute to scalable motions.

• Act as a trusted advisor to customers by shaping vision, uncovering needs, and positioning Agentforce Service as a driver of business outcomes.
• Lead the Agentforce Service conversation in SMB deals, driving technical win strategy and owning the solution strategy for service.
• Contribute to reusable assets such as demo flows, discovery frameworks, and points of view that improve speed and consistency across the team.
• This role is ideal for someone who thrives in fast paced environments and wants to influence how we sell and demonstrate AI powered service, not just support individual deals
• Computer Science or Related Degree
• Ability to operate in a fast paced, high volume sales environment
• Experience delivering customer facing demos and presentations to both technical and business audiences
• Curiosity, ownership mindset, and a passion for solving complex problems
• Excellent communication, storytelling, and stakeholder alignment skills
• 5 or more years of experience in Solution Engineering, pre sales, consulting, or a similar customer facing technical role
• Strong ability to translate business needs into technical solutions and business value
• Someone who wants to shape the future of AI driven service
• A collaborator who elevates those around you
• A builder who sees patterns and creates structure
• Salesforce certifications or equivalent platform experience
• A storyteller who connects technology to real outcomes
• Familiarity with AI, automation, and agent based experiences
• Experience in SMB or high velocity sales environments
• Experience with customer service, contact center, or customer experience technologies
• A problem solver who thrives in ambiguity
• Background in integrations, workflows, or CRM ecosystems