Senior Success Plans Portfolio Strategy Manager

Join Salesforce as a Senior Success Plans Portfolio Strategy Manager. In this role, you will drive the strategy and roadmap for Salesforce's Customer Success Plan offerings, ensuring they meet the diverse needs of customers across all segments and products. You will conduct deep-dive analyses, contribute to go-to-market strategy, and collaborate with cross-functional teams. This position requires 6+ years of experience in strategy consulting, strong collaboration and interpersonal skills, and a deep understanding of Professional Services or Customer Success organizations.

• Conduire les moteurs stratégiques qui alimentent nos décisions de portefeuille et informer l'évolution de nos Success Plans.
• Établir et diriger un modèle de gouvernance de portefeuille robuste pour superviser le cycle de vie des offres de Success Plan.
• Contribuer au développement de la stratégie de mise sur le marché des Success Plans, en mettant particulièrement l'accent sur le positionnement dans un avenir axé sur l'IA.
• This role is ideal for someone who thrives at the intersection of big-picture thinking and rigorous analysis — someone who can zoom out to identify emerging trends and zoom in to build the frameworks and narratives that drive executive alignment
• 6+ years in strategy consulting, with deep understanding of Professional Services or Customer Success organizations
• Demonstrated ability to manage multiple workstreams
• Strong collaboration and interpersonal skills, with experience working in cross-functional teams
• Experience in strategic framework development, with a proven track record of building and refining methodologies
• Proven experience designing or managing business governance models, including the ability to build consensus among diverse stakeholder groups and implement structured decision-making processes
• Excellent communication and presentation skills, with the ability to influence stakeholders at all levels
• Strong analytical and structured problem-solving skills — able to break down ambiguous problems and build rigorous, insight-driven recommendations
• Experience in the SaaS or enterprise software industry
• Advanced degree (e.g., MBA)
• Familiarity with AI, automation, and agent technologies and their application in customer service or success