Small & Medium Business Account Executive (Employee Service)

Join Salesforce as a Small & Medium Business Account Executive focused on Employee Service solutions. In this role, you will drive growth by selling our Employee Portal, HR Service Console, Prebuilt Integrations, and ITSM/ITOM capabilities. You will formulate and execute a scalable sales strategy, engage with stakeholders across HR, IT, and operations, and collaborate with various teams to provide a seamless client experience.

• Formulate and execute a scalable sales strategy within a designated vertical, driving growth by penetrating the existing Salesforce customer base and attracting new customers.
• Prospect, generate pipeline, and attain revenue by navigating medium to long sales cycles for strategic, high-value deals.
• Develop strong internal and customer relationships to create win-win sales opportunities, clearly communicating the value of Salesforce’s HR Service and IT Service/ITSM capabilities.
• Strong knowledge of ITSM platforms, IT operations, and the ITIL framework
• Familiarity with HR tech, employee experience platforms, and HCM systems (e.g., Workday) is a plus
• 6+ years of quota-carrying enterprise software or technology sales experience, ideally in SaaS, Employee Experience, HR Service Management, ITSM, or ITOM
• Proven experience in solution selling and value-based selling to multiple stakeholders
• Bachelor’s degree strongly preferred
• Ability to collaborate cross-functionally and act as a trusted advisor
• Proven ability to navigate complex, multi-stakeholder sales processes
• Knowledge of ITSM tools (e.g., ServiceNow, Atlassian), HCM systems, and employee service solutions
• Strong consultative selling skills with a track record of exceeding sales goals
• Skilled in objection handling, negotiation, and closing high-value deals
• Competitive spirit, resourcefulness, and ability to solve complex problems
• Business acumen to articulate ROI across HR, IT, and operational use cases