Business Operations Lead (Messaging & Solutions Marketing)

Join our fast-paced and high-visibility marketing organization as the Strategy & Operations Lead (Messaging). In this role, you will support the day-to-day and strategic operations of the Messaging and Solutions Marketing team. You will be the primary operating partner to the Sr. Director, managing priorities, information flow, and follow-through across a complex, distributed organization. You will also drive cross-functional coordination on high-priority initiatives and help operationalize major internal events. This is not a traditional ops role; we are looking for someone with a genuine builder's mindset around AI and a passion for experimentation and innovation.

• Serve as the primary operating partner to the Sr. Director, managing priorities, information flow, and follow-through across a complex, distributed organization.
• Build and maintain operating rhythms: staff meetings, planning checkpoints, action tracking, and decision capture across the leadership team; track Travel & Expense budgets, key deadlines, and planning milestones.
• Drive cross-functional coordination on high-priority initiatives including annual planning, quarterly priorities, and headcount planning; support the organization's V2MOM process.
• Strong program and project management skills, able to manage multiple high-stakes priorities simultaneously without dropping threads
• Demonstrated ability to build structure in ambiguous environments and drive work forward without heavy oversight
• Excellent written and verbal communication; able to draft executive-level materials and org communications independently
• 5-7 years of experience in business operations, strategy & operations, program management, chief of staff, or a related generalist function
• Experience in marketing, messaging, events, or content functions
• Strong judgment, discretion, and executive presence, comfortable working across senior stakeholders and diverse teams
• Hands-on curiosity about AI tools; experience with Claude, Claude Code, or similar platforms preferred; a genuine eagerness to build and experiment is required
• You thrive with range and aren't precious about lanes; this role will stretch, and that should excite you, not give you pause