Success Architect (Agentforce)

Join Salesforce as an Agentforce Success Architect, where you will leverage your technical expertise in AI-driven agent design, orchestration, and automation to drive successful outcomes for our strategic customers. You will engage with Signature and Strategic customers, evaluate and recommend optimization strategies, and facilitate discussions with Executive stakeholders. Your role will have a significant impact on our customers' success and the growth of our organization.

• Engage with Signature and Strategic customers to evaluate and recommend optimization strategies for technical architecture, dev/ops, performance, and solution design specific to Agentforce.
• Identify and evaluate capability gaps for standard product capability or identify creative Architect solutions through customization.
• Drive thought leadership through mentoring and knowledge sharing, and build strong relationships with both internal and external business partners.
• Values the importance of Data Ethics and Privacy by ensuring that customer solutions adhere to relevant regulations and best practices in data security and privacy
• Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues
• Ability to facilitate discussions and translate technical concepts and solutions into tangible business value and ROI for customers
• Deep understanding of AI agent design principles, including topics, actions, prompts, and orchestration, along with how underlying data quality and architecture impact agent performance
• Demonstrated ability to analyze, design, and optimize business processes focusing on agent architecture and automation, with a focus on guiding customers through adoption and optimization of Agentforce
• Excellent communication skills, and ability to work collaboratively with cross-functional teams from Developer to Executive
• Ability to demonstrate basic understanding and stay up-to-date with emerging AI and agentic technologies
• Degree or equivalent experience required. Experience evaluated based on the strengths you'll need for the role (e.g. proven behaviors in previous jobs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
• Experience with Data360 or another Customer Data Platform (Segment, Tealium, Adobe Experience Platform, Amperity, Treasure Data, etc.) and how it grounds AI agents in trusted data
• Experience implementing Salesforce Clouds, multi-cloud scenarios: Sales, Service, Industries, Marketing, or Commerce
• Familiar with at least one of the Salesforce Architecture Domains: Integration, Access and Identity Management, Data Architecture, Sharing and Visibility, Declarative and APEX Development
• Experience designing, building, or evaluating AI agents, LLM-based automation, or conversational AI solutions
• Experience in programming languages such as Python, Java, .Net, SQL