Technical Writer

Join Salesforce as a Technical Writer in the Content Experience organization. You will produce documentation and user assistance to help customers maximize their use of our products. Collaborate closely with product managers, engineers, and the user experience team in an Agile development environment. You will own, create, and maintain documentation and in-app assistance for the Salesforce application, primarily Agentforce Sales. Enjoy benefits such as medical care, life insurance, retirement savings, and paid time off.

• Producing documentation and user assistance that helps customers get the most out of Salesforce products.
• Collaborating with product managers, engineers, and the user experience team in an Agile development environment to create online help, guides, videos, and in-app assistance.
• Owning, creating, and maintaining documentation and in-app assistance for the Salesforce application, primarily Agentforce Sales.
• You’re a problem solver with excellent people skills who knows what your customers need
• You have proven experience writing easy-to-read help, UI text, and guides, and creating videos, tutorials, and other user assistance for enterprise business applications
• You're a great match if you're self-directed, passionate about technology, produce high-quality documentation, and understand how your work contributes to the overall success of the product
• You understand that autonomy and teamwork aren’t opposing, but complementary, values
• You will support scrum teams, and use the latest tools and processes in an Agile development environment to deliver the best work of your career!
• Customer advocate
• Experience creating online help
• Undergrad or Masters graduate within 12 months of grad date
• Bachelor's degree in a technical or communications field
• Strong team player
• Under 2 years of experience as a writer, editor, or developer,
• Ability to learn new technologies quickly
• Ability to adhere to existing styles and processes
• Focus on quality and details
• Knowledge of XML or HTML
• Ability to meet tight deadlines
• Experience with source control software such as Perforce or Git
• Experience documenting software
• Experience with video and image editing software (Camtasia)
• Experience with authoring tools such as Oxygen XML Editor
• Experience with Markdown and AI tools, such as Claude Code or Cursor