Technical Writer (Commerce Cloud)

Join the Commerce Cloud Content Experience team, where you'll create exceptional, user-friendly content for developer and administrator audiences. Collaborate with engineers, product managers, and UX designers in an Agile development environment. Your responsibilities will include content creation, research and understanding, collaboration, content strategy, user experience improvement, content maintenance, cross-functional collaboration, staying current with industry trends, and applying AI-based tools to enhance content creation. Enjoy benefits such as medical care, life insurance, retirement savings, employee assistance programs, and paid time off.

• Develop high-quality, accurate, and engaging content for both developer and admin/end-user audiences, including documentation, tutorials, guides, code samples, API references, and in-app assistance.
• Collaborate closely with developers, product managers, engineers, UX designers, and subject matter experts to gather information and ensure accuracy and completeness of content.
• Contribute to content strategy development and execution, ensuring alignment with the needs of both developer and admin audiences and the overall goals of the Commerce Cloud platform.
• Proven experience and enthusiasm for utilizing AI-based tooling, specifically Cursor and Claude, to automate and enhance content creation, quality, and delivery for technical and admin audiences
• Recent graduate (masters or bachelor's) within 12 months of graduation date with degree in technical writing, English, CS or related field
• Familiarity with Markdown, XML, and DITA
• Experience with source control software
• Understanding of software development concepts, programming languages, APIs, SDKs, and web technologies
• Proven ability to conduct in-depth research and synthesize complex information into understandable content
• Superb communication and interpersonal skills
• Excellent problem-solving skills and meticulous attention to detail
• Ability to manage multiple deliverables within tight deadlines
• Experience working collaboratively with cross-functional teams
• Ability to write clean, concise, and approachable content for both technical and non-technical audiences