Vice President of Product Management (Agentforce Voice)

Join Salesforce as the Vice President of Product Management for Agentforce Voice, where you will lead the global Speech, Language, and Industry Model Platform. You will own the complete speech and language stack, define Salesforce's worldwide language strategy, and build regional product capability. You will also drive AI model management, performance and quality, customer and partner engagement, product lifecycle management, cross-functional alignment, and brand ambassadorship.

• Definir y liderar la estrategia global y la hoja de ruta para la plataforma de voz y lenguaje que impulsa Agentforce Voice, incluyendo el soporte para múltiples idiomas y dialectos.
• Construir y liderar un equipo de producto de alto rendimiento, fomentando un modelo operativo colaborativo y una hoja de ruta compartida de prioridades.
• Colaborar con equipos multifuncionales para alinear la visión unificada y garantizar el éxito del cliente en la implementación de soluciones de voz AI.
• Communication: Exceptional written and oral communication skills, with extensive experience presenting to executive leadership, engaging strategic customers, and navigating complex enterprise sales cycles
• Global Product Experience: Demonstrated ability to build products across multiple languages and geographies, working effectively with regional teams and balancing global platform consistency with local market requirements
• Strategic Vision: A firm grasp of the transformative impact of agentic technology and real-time voice interaction on customer service, employee productivity, and enterprise software
• Proven Track Record: A history of driving customer success, building technically complex platforms, delivering successful product launches, and developing enthusiastic reference customers
• Speech AI Expertise: Deep understanding of S2S, STT/ASR, TTS, multilingual AI, monolingual optimization, accent and dialect modeling, speech synthesis, streaming inference, low-latency systems, and conversational AI architectures
• Domain Adaptation: Experience adapting AI or speech systems for specialized terminology, workflows, acoustic conditions, compliance requirements, and customer-specific vocabularies. Experience in regulated or terminology-intensive industries is strongly preferred
• Model and Platform Expertise: Experience with model evaluation, fine-tuning or adaptation, hybrid model architectures, model routing, managed and self-hosted deployments, APIs, performance optimization, observability, and model lifecycle management
• Methodology: Working knowledge of Scrum, Lean, and Agile software development methodologies within the enterprise application software lifecycle
• Product Leadership: 10+ years of professional experience in software product management within a high-growth enterprise technology environment, including experience leading senior product teams
• Leadership Style: Experience operating in matrixed organizations with a collaborative, humble leadership style that empowers diverse teams with complementary technical, linguistic, regional, and industry expertise