People Experience Advisor (Employee Programs)

Join Mondelēz International as a People Experience Advisor (Employee Programs). In this role, you will ensure service level agreements are met, drive standardization and simplification of processes, and provide input for training materials. You will serve as the primary liaison between internal teams and third-party vendors, build strong partnerships with HR Business Partners, and support change management efforts. Additionally, you will lead vendor performance, measure performance against service-level agreements, and ensure compliance with contractual obligations and regulatory requirements. This position requires strong stakeholder management, vendor coordination, and employee advisory capabilities.

• Utiliser vos connaissances approfondies des processus et des services pour garantir le respect des accords de niveau de service et des obligations.
• Agir en tant que principal point de contact entre les équipes internes et les fournisseurs tiers pour coordonner l'administration des congés, les accommodations et les congés de maladie.
• Développer et exécuter des plans de communication sur le changement pour garantir la clarté et l'alignement entre les parties prenantes.
• The position requires strong stakeholder management, vendor coordination, and employee advisory capabilities to support operational excellence, resolve complex cases, and maintain a high standard of service delivery
• Bachelor’s degree in human resources or business administration, or related field preferred
• 2–4+ years of experience in Non occupational Leave of Absence and accommodation processes, HR operations, employee relations, or people experience roles
• Experience managing vendors and complex employee cases
• Project Management methodologies and Vendor Project implementation
• Strong understanding of the Employment Standards Act and Non Occupational Leave of Absence and Accommodation requirements across all Provinces in Canada
• Working with cross-functional stakeholders in a fast-paced operational environment
• Proven experience in data analysis, reporting, and dashboard development using Power BI or other
• -Managing external vendors or third-party administrators