Technical Account Manager

Join Siemens as a Technical Account Manager (TAM) and be the post-sales technical lead responsible for driving the successful adoption, scaling, and self-sufficiency of advanced software solutions. You will guide customers toward effective product utilization, establish robust architectural views, and foster trusted relationships with senior stakeholders. As a TAM, you will be both a technical practitioner and a strategic advisor, enabling customer success while channeling feedback to Siemens' product teams.

• Establishing and maintaining trusted relationships with senior stakeholders, such as CIOs and CTOs, to serve as their strategic technical advisor.
• Developing and owning Customer Adoption Plans aligned to customer strategies, ensuring progress and alignment, and leading technical kickoffs and adoption enablement activities.
• Driving account growth by surfacing new technical use cases, de-risking expansions, and sharing adoption best practices to scale know-how across the organization.
• Mentoring & Knowledge Sharing: Coach TAM peers, contribute to adoption best practices, and enable customer self-sufficiency
• Stakeholder Relationship Management: Build and maintain relationships with senior stakeholders such as CIOs, CTOs, enterprise architects, and business leaders
• Deep Adoption Expertise: Expertise in the adoption and account discipline, with breadth across all four products and practitioner-level hands-on capability for prototyping, demos, and product work
• Technical Account Planning: Develop technical account plans and align adoption strategies with customer goals and priorities
• Architectural Advisory: Advise on architectural landscape mapping and integration of products into customer environments
• Growth Mindset & AI Proficiency: Embrace self-development, a growth mindset, and skilled use of generative AI to improve efficiency and quality in daily work
• Software, Data & AI Practices: Proficiency in delivery practices and technical execution across software, data, and AI solutions
• Wider Siemens Portfolio Awareness: Familiarity with the broader Siemens portfolio to identify integration opportunities and adjacent solutions
• Voice-of-Customer Advocacy: Capture structured feedback and represent customer needs to influence product roadmaps while providing technical input to bids and RFx processes
• Orchestration & Collaboration: Coordinate across teams (AEs, Specialists, Expert Services, Partner Managers) for seamless execution and adoption
• Degree in computer science, engineering, or a related field; advanced degrees are welcome
• Flexible work environment with potential travel as required for customer engagements
• Demonstrated experience in technical customer management, consultancy, presales, or similar roles within software or technology