Customer Solutions Program Manager

Join Lumafield, a cutting-edge technology company, as a Customer Solutions Program Manager. In this customer-facing role, you will drive the successful delivery of technical solutions that combine hardware and software to solve manufacturing and engineering challenges. You will be responsible for the end-to-end development and implementation of solutions, collaborating with customers, product and engineering teams, and managing scope and timelines. This role requires strong communication skills, a proactive approach to project management, and a background in engineering or technical environments.

• Manage end-to-end program delivery for customer solutions that can involve hardware, software application development, and multiple system integrations.
• Collaborate with customers to define scope, requirements, and priorities, with a lens of driving value for their business.
• Drive process improvement by documenting lessons learned, establishing best practices, and developing scalable frameworks.
• This role requires a proactive project team leader who works effectively in fast-paced environments, approaches complex technical challenges systematically, and demonstrates the resilience and curiosity that defines Lumafielders
• 10+ years of experience, including time as an engineer in a manufacturing environment, project or program management, management consulting, or comparable experience in technical environments
• High level of detail orientation and exceptional organizational skills
• Proven problem solving skills, with the ability to navigate ambiguous situations such as customer inability to lock down scope due to changing product designs
• B.S. in engineering
• Must be a US citizen or GC holder
• Able to independently develop frameworks and project plans through forward-looking thinking in situations without precedent
• Experience managing and communicating with a range of stakeholders who may have differing perspectives and priorities
• Bring expertise in industrial or process engineering, with the ability to advise customers on process improvement and lean manufacturing optimization
• MBA
• Technical expertise in software application development or embedded systems
• Do you feel like your skills don’t meet every single requirement listed? We encourage you to apply anyway – If you’re excited about our technology, the opportunity, and are eager to learn more we’d love to hear from you!