Enterprise Client Services Lead (Medical Devices)

Join Lumafield, a rapidly scaling startup in the medical devices industry, as a Customer Success Manager. In this role, you will drive customer outcomes and revenue growth by owning the complete customer lifecycle, serving as a trusted advisor, and ensuring customers achieve business value from our products. You will work at the intersection of advanced industrial technology and customer strategy, leading business reviews, developing mutual customer success plans, and driving net revenue retention. This position requires technical depth in CT scanning workflows, engineering analyses, and manufacturing processes, as well as business acumen to translate technical success into quantifiable business value.

• Own the complete customer lifecycle from post-sale onboarding through renewals and expansion, serving as the advisor and trusted partner for stakeholders.
• Lead business reviews, develop and execute on mutual customer success plans, and drive net revenue retention through strategic account growth.
• Identify, track, and quantify business impact, demonstrating ROI of Lumafield’s products and services, and proactively manage renewals processes.
• Extremely organized and are ready to dive head first into a rapidly scaling startup environment
• Engineering B.S. degree or equivalent technical experience
• Ability to independently create and deliver executive level presentations
• Excellent verbal and written communication that flexes to be effective across levels of an organization
• 10+ years of experience, including in consulting or program management and/or working in directly in medical devices product development or manufacturing
• Understanding of the processes and challenges in medical device product development, NPI, and manufacturing
• Familiarity with ISO 13485, 21 CFR Part 11, and medical devices product lifecycles
• MBA or equivalent business experience
• Quality Control or Quality Assurance experience
• Do you feel like your skills don’t meet every single requirement listed? We encourage you to apply anyway