Performance & Insights Manager (The Orchard)

Join The Orchard, a leading music distribution company, as a Performance & Insights Manager. In this role, you will be responsible for executing performance reporting and insights across Digital Operations, Rights Management, and Content Integrity. You will develop and manage standardized KPI and SLA reporting, aggregate and analyze data, and translate data into actionable insights for leadership and stakeholders. The ideal candidate will have 3+ years of experience in performance analytics, business operations, or data-driven operational roles, and a strong understanding of KPI development, SLA tracking, and performance reporting. This is an office-first role, requiring you to be in the office 4 days a week.

• Lead the execution of performance reporting across Digital Operations, Rights Management, and Content Integrity, ensuring accuracy, consistency, and scalability.
• Develop and manage standardized KPI and SLA reporting, providing consistent visibility into operational performance and client support metrics.
• Aggregate and analyze data across teams to create a unified view of operational health, identifying key trends, risks, and anomalies.
• 3+ years of experience in performance analytics, business operations, or data-driven operational roles
• Knowledge of music metadata, digital distribution, or DSP ecosystems is preferred
• Experience working cross-functionally and supporting multiple stakeholder groups
• Strong understanding of KPI development, SLA tracking, and performance reporting
• High attention to detail with a commitment to data accuracy and integrity
• Advanced proficiency in Excel and data visualization tools (e.g. Looker, Sigma); strong SQL proficiency required for data extraction and analysis
• Strong communication skills with the ability to present findings in a clear and structured way
• Proficiency in Google, Apple, and Microsoft applications
• Ability to manage multiple priorities in a structured, proactive manner within a fast-paced environment
• Proven ability to synthesize complex data into clear, actionable insights for non-technical stakeholders
• Experience supporting operational reporting in a centralized or multi-team environment
• Experience working with a record label, distributor, and/or digital service content management systems (e.g. iTunes Connect, YouTube CMS, Spotify for Music Providers)
• Background in establishing reporting cadences or operating rhythms within global teams
• Fluency in a second language