Operations Support Executive (Night Shifts)

Join our team as an Operations Support Executive, where you'll play a crucial role in ensuring smooth operations and high customer service. This is a night shift position, working Monday to Friday from 8pm to 5am. You'll be the first point of contact for drivers and cyclists, providing on-the-spot advice and monitoring performance. Strong customer service experience and the ability to work well under pressure are essential.

• Assurer que toutes les rondes se déroulent sans accroc et que le service client reste de haut niveau.
• Être disponible toute la nuit pour soutenir les conducteurs et les cyclistes en cas de problèmes avec les clients.
• Surveiller la performance des conducteurs et des cyclistes et signaler et agir en conséquence.
• Customer service experience (desirable)
• Experience in a fast paced environment
• Strong work ethic, showing a willingness to go above and beyond to help the team
• Right to work in the UK
• Strong proactivity and organisation skills
• Ability to work well under pressure and deal with challenging stakeholders
• Strong communication and collaboration skills
• Strong customer service skills