Associate Solution Consultant (Post-Sales (Channel))

Join Socure, a leading identity verification and fraud prevention platform, as an Associate Solution Consultant. In this post-sales role, you will support the onboarding and early success of partners and their customers, providing technical assistance and ensuring a smooth experience during early adoption. You will work closely with internal teams and channel partner stakeholders, design and deliver training sessions, assist in troubleshooting technical issues, and help monitor early adoption and performance. This is a remote position with a comprehensive benefits package.

• Support onboarding and implementation efforts for channel partners and their customers, ensuring a smooth transition from sales to post-sales.
• Act as a technical resource for partner-facing teams, helping them understand product capabilities, integration approaches, and best practices.
• Design and deliver training sessions for partner customer support and technical teams, enabling them to confidently support their end customers.
• This role is ideal for someone with strong technical aptitude, experience working with customers or partners, and a desire to grow into a more strategic Solution Consulting role in a collaborative, fast-paced environment
• Strong problem-solving skills and ability to communicate technical concepts clearly to non-technical audiences
• Experience working with APIs, data analysis, or technical integrations (basic familiarity is sufficient; depth will be developed in-role)
• Excited by the challenges of a fast-paced, mission-driven company set on disrupting the identity verification industry
• Familiarity with tools or concepts such as REST APIs, SQL, or data analysis is helpful but not required
• Bachelor’s degree in a relevant field or equivalent practical experience
• Comfortable working cross-functionally and supporting multiple stakeholders, including external partners
• ~2–5 years of experience in a customer-facing, technical role (e.g., Technical Account Manager, Implementation Consultant, Support Engineer, or similar)
• This is a potential hybrid role with up to ~20–30% travel as needed
• Familiarity with basic analytics or performance measurement
• Experience working with partners, resellers, or indirect customer models
• Exposure to fraud, risk, or identity verification concepts
• Experience supporting SaaS implementations or onboarding processes