About The Role

Join Pallet, a fast-growing startup revolutionizing the logistics industry with AI technology. As a Product & Deployment Engineer, you will work directly with customers to design and implement AI systems that automate critical workflows. This role offers a unique opportunity to have a significant impact on the company's product roadmap and the logistics industry as a whole.

Reverse engineer undocumented APIs, ERPs, TMS platforms, and internal systems with minimal guidance.
Design and build integrations between customer environments and Pallet’s AI platform.
Debug production failures across distributed systems, data pipelines, authentication layers, and third-party dependencies.
You like working directly with customers and uncovering solutions in ambiguous environments
You move quickly, make pragmatic decisions, and optimize for outcomes over elegance
You enjoy being the person who figures things out when documentation is incomplete, and the answer isn’t obvious
You enjoy debugging messy real-world systems more than building pristine internal abstractions
You want ownership of real business impact, not just tickets or isolated services
Experience working directly with customers, partners, or external stakeholders is a plus
Comfortable operating with ambiguity and incomplete information
Proven ability to debug complex systems under real production constraints
Strong written and verbal communication skills
2–5 years of experience building and owning production systems in high-growth startups or similarly demanding environments
Bonus: experience with logistics, supply chain software, ERP systems, automation platforms, or workflow tooling
Strong experience working with APIs, authentication systems, integrations, and event-driven architectures

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