About The Role

Join our team as a Customer Service Representative. In this role, you will address player needs, complaints, and other issues with our products and services. You will respond efficiently and accurately to contacts, engage in active listening with callers, and utilize various software and tools. You will also strive to comply with call center metrics while providing excellent customer service and participate in training and coaching opportunities. Adherence to company policies and procedures is essential. The salary for this position is $51,590 CAD.

Comprendre et répondre aux besoins des joueurs, aux plaintes ou à d'autres problèmes liés aux produits ou services.
Répondre de manière efficace et précise aux contacts, en expliquant toutes les solutions possibles avec courtoisie et professionnalisme.
Participer activement à toutes les formations, au coaching et à toute autre opportunité d'apprentissage pour élargir ses connaissances.

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