Engineering Manager (Servicing & Fulfillment)

Join our team as an Engineering Manager for Servicing & Fulfillment. In this role, you will actively coach and mentor a team of engineers, provide technical guidance and architectural oversight, collaborate closely with product managers and designers, and own the end-to-end delivery of complex features and projects. You will also drive the strategic adoption of AI, ensure operational excellence, continuously optimize engineering workflows, and serve as the primary point of communication for the team.

• Coaching and mentoring a team of engineers, fostering their career growth through personalized development plans.
• Providing technical guidance and architectural oversight for event-driven, service-oriented systems.
• Collaborating closely with Product Managers, Designers, and Operations leaders to define the roadmap for claim servicing and fulfillment.
• Experience leveraging AI/LLM-based tools within engineering teams, and an aptitude for applying AI thoughtfully to operational and customer-facing workflows
• Strong cross-functional collaboration skills, with the ability to work effectively with stakeholders in Operations, Merchant Success, Risk/Fraud, to balance customer experience, operational efficiency, and financial outcomes
• Experience with cloud-native and serverless architectures and infrastructure as code, ideally on AWS (e.g., Lambda, API Gateway, DynamoDB, SQS/SNS, Kafka, CDK or similar)
• Experience fostering a culture of quality and operational excellence (testing strategy, CI/CD, on-call, incident management, SLOs) in systems that handle money movement, shipping, or customer entitlements
• Ability to lead and support engineers working remotely across multiple locations and time zones
• 10+ years of experience in software development, including building and operating production systems in high-volume transactional domains (e.g., e‑commerce, payments, logistics, insurance, or post‑purchase/claims flows)
• Highly developed interpersonal and communication skills, with the ability to translate between technical and non-technical audiences, clearly articulate tradeoffs, and build consensus
• Proven track record of building, growing, and leading high-performing engineering teams, including hiring, performance management, and mentoring across experience levels
• Demonstrated ability to partner with Product, Design, and Operations to define roadmaps and ship impactful features in complex business domains
• 3+ years of experience as an Engineering Leader (Manager, Director, or equivalent) directly managing engineers and owning delivery for a team or product area
• Deep understanding of service‑oriented and microservice architectures, with practical experience designing event‑driven systems that prioritize reliability, observability, and data integrity across distributed services
• Proactive leadership style: comfortable navigating ambiguity, identifying new opportunities, and driving initiatives from concept through execution