Customer Success Manager

Join SimScale, a leading company in high-fidelity engineering simulation. As a Strategic Customer Success Manager, you will be the commercial and strategic lead for a dedicated cohort of customers, driving the entire post-sales lifecycle and ensuring SimScale is a critical driver of their product development success. You will act as a trusted advisor, own the end-to-end commercial health of your customer cohort, lead strategic business reviews, identify at-risk accounts, and serve as the "Voice of the Customer" internally. This role offers the opportunity to work with cutting-edge technology and make a significant impact on the company's growth.

• Act as a strategic partner to customers, driving the entire post-sales lifecycle and ensuring SimScale is a critical driver of their product development success.
• Own the end-to-end commercial health of your customer cohort, responsible for ARR retention, identifying expansion pathways, and delivering accurate revenue forecasts.
• Lead Strategic Business Reviews and QBRs, focusing on ROI, value realization, and the business impact of CAE adoption.
• Strategic Mindset: You don't just solve tickets; you solve business problems. You are comfortable with CRM data (Salesforce/HubSpot) and use it to drive your strategy
• Collaboration: A "team-first" mentality. You thrive in a "team-selling" environment where you work hand-in-hand with Sales and Technical Account Teams
• Executive Presence: Exceptional communication skills with the ability to navigate complex organizational structures and influence senior decision-makers
• Commercial Acumen: Proven track record of carrying a quota and successfully managing renewals and expansions. You understand the "business of engineering."
• The Experience: 5+ years in a high-growth SaaS environment, specifically in a technical customer-facing role (CSM, Account Management, or Technical Account Management)
• The Technical Foundation: A Bachelor’s degree in Engineering (Mechanical, Aerospace, or similar). Direct experience or a deep understanding of CFD, FEA, or Thermal Analysis is highly preferred