Customer Success Manager

Join our team as a Customer Success Manager, where you'll be responsible for driving the success of our US clients from the moment the agreement is signed. You'll work closely with the client to ensure they are able to deliver against their strategic priorities, manage the implementation project, and showcase the measurable value of our platform. You'll also partner with the sales team to identify renewal and upsell opportunities. This role offers flexible work arrangements, professional development opportunities, and early-stage equity.

• Oversee and drive the success of US clients, managing the relationship from the moment the agreement is signed.
• Enable, support, and provide oversight for the customer, ensuring they deliver against strategic priorities and driving adoption of the platform.
• Identify renewal and upsell opportunities, partnering closely with the sales team to grow ARR and DMR.
• Commercial understanding of customer success - comfortable owning renewal and upsell conversations, not just adoption
• Experience managing implementation projects, with solid project management skills
• Excellent English verbal and written communication/presentation skills
• Strong analytical skills and mindset
• 3+ years of experience as a Customer Success Manager, Account Manager, or another client-facing role
• Flexible with working hours - this isn't a 9-to-5 role, and you may need to start earlier to overlap with international teams and US client schedules