Customer Success Engineer

Join Pave as a Customer Success Engineer, where you'll become an expert in our product and compensation strategies. You'll onboard and manage 30-40 customers at a time, ensuring they implement and derive value from our products quickly. You'll collaborate with various teams, drive successful implementation projects, and build strong relationships with customers. This role offers a range of benefits, including startup equity, top-tier health insurance, unlimited PTO, and more.

• Become a Pave product and compensation expert, and use that expertise to onboard and manage 30-40 customers at a time, ensuring they implement and get value from our products quickly.
• Drive successful implementation projects for Pave's compensation software, partnering closely with HR and Finance leaders to transform their compensation strategies while ensuring strong adoption and meaningful business outcomes.
• Own end-to-end project management of customer implementations, creating detailed project plans, identifying risks early, and maintaining clear communication across multiple stakeholders to deliver solutions on time.
• You’re hungry to join a start-up, and are excited to move quickly, operate in uncharted territories and wear a lot of different hats that extend beyond your core responsibilities
• You have deep experience and knowledge of JSON, HTML, SQL, and you have worked with API integrations
• You are a meticulous project manager; you make a plan, you execute against it and nothing falls through the cracks
• You care about the customer outcomes; you ensure that they can achieve their goals using Pave and maintain healthy adoption and usage
• You push to understand the “why” behind customer asks and can find the solution that won’t just help solve a problem one time but will help circumvent future problems
• You’re a creative problem solver; you search for solutions that solve our customers needs that may not be immediately obvious
• You are able to deal with a variety of stakeholders ranging from timeline-driven project managers, mission-driven Heads of People, and metrics-driven Finance folks
• You love working with customers over video call/email and customers love working with you
• You have three main skills that are the pillars to being successful in this role with proven success: project management, customer-facing polish and technical acumen
• You have 2+ years of experience as a customer-facing CSE, Technical Account Manager or Implementation Manager at a B2B SaaS company
• You’re comfortable working autonomously, have a strong sense of prioritization and can instinctively spot high-leverage & “blocking” work