Customer Success Engineer (Robotics Software and Automation)

Join Intrinsic, a robotics software and automation company, as a Customer Success Engineer. In this role, you will partner closely with customers to drive the end-to-end delivery of complex robotic automation systems. You will contribute to high-impact initiatives across North America, from architecting technical solutions to delivering first-of-a-kind production deployments and managing long-term lifecycle success. You will also have access to a range of benefits, including mental health support, medical insurance, paid time off, and a competitive compensation package.

• Partner closely with customers to drive the end-to-end delivery of complex robotic automation systems, from architecting technical solutions to delivering production deployments.
• Contribute to high-impact initiatives by enabling users to fully leverage Intrinsic’s product suite and co-developing software features for customers.
• Ensure clarity and alignment around outcomes you own, owning communication across internal and external stakeholders, with technical and non-technical backgrounds.
• End-to-end understanding of industrial automation systems and the ability to guide customers to scalable solutions
• Professional fluency in English and a willingness to frequently travel domestically to support customer engagements in the North America region
• Bachelor’s degree in Robotics, Mechatronics, Computer Science, or a related technical field, or equivalent practical experience
• Proficiency in modern software development, specifically with C++ and/or Python in a professional environment
• A passion for being part of a forward deployed team that, together with functions like BD and Product, engages closely with our users every day
• Proven track record of delivering modern industrial automation solutions into production, with a demonstrated ability to navigate ambiguity, debug issues and drive results
• Demonstrable experience in one or more of the following areas: industrial robot programming (e.g., Fanuc, KUKA, UR, ABB, Yaskawa), PLC programming (e.g., Beckhoff, Siemens), machine vision or industrial bus systems (especially EtherCAT), virtual commissioning and simulation
• Experience with cloud-native technologies and distributed systems, including Kubernetes, gRPC, Protobuf, Bazel, and real-time architectures
• Ability to build responsive, custom operator interfaces using modern web frameworks such as Angular
• Familiarity writing code that leverages ROS (2), its major frameworks and Gazebo
• Experience on multidisciplinary project teams to deploy robotic systems