About The Role

Join Pigment, the AI-powered business planning and performance management platform. As a Product Support Specialist, you will be the primary point of contact for customers seeking help, diagnose and resolve product issues, educate customers, develop processes, and provide outstanding service. You should have a "can-do" attitude, excellent written and interpersonal skills, general technical know-how, and experience in a technical support role in the SaaS world or working in a Financial Planning & Analysis (FP&A) or Modeling role.

Provide expert assistance to customers seeking help, serving as the primary point of contact.
Diagnose, replicate, and resolve product issues, working closely with the engineering team.
Work closely with customers and education teams to highlight gaps and help upskill customers.

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