Customer Success Manager

Join Chromatic as a Customer Success Manager, where you'll guide our Enterprise customers through every stage of their journey. You'll serve as a strategic advisor, manage a strategic Enterprise book of business, and collaborate closely with cross-functional teams. This highly organized, detail-driven role requires strong foundational data analysis skills and experience managing large, complex Enterprise accounts. Enjoy benefits such as unlimited vacation, health benefits, and a work-from-anywhere policy.

• Gérer un portefeuille stratégique de clients d'entreprise, en veillant à leur satisfaction et à leur fidélisation.
• Agir en tant que conseiller stratégique pour les clients, en les aidant à adopter les produits de l'entreprise à grande échelle et à maximiser leur valeur.
• Collaborer étroitement avec les équipes interfonctionnelles pour garantir une expérience client de haute qualité à chaque étape de leur parcours.
• You have strong foundational data analysis skills. You’re able to interpret customer usage patterns and business metrics to drive decision-making
• 3 - 6+ years of direct customer management experience in Customer Success, Account Management, or a related role within a SaaS technology company
• You are highly organized and able to manage competing priorities across multiple accounts with exceptional follow-through
• You have demonstrated success managing large, complex Enterprise accounts, including onboarding, renewals, multi-product or multi-team expansions, and C-level engagement
• You have experience in are enthusiastic about developer tools and modern frontend engineering workflows
• You are curious, resourceful, and proactive; you’re comfortable wearing many hats in a fast-moving startup environment
• You have a strong executive-presence, communication, and relationship-building skills, with the ability to advise senior engineering and product leaders
• Experience working at a developer tools company
• Experience with Vitally, HubSpot, or similar tools
• Familiarity with frontend development workflows (e.g., pull requests, component libraries, CI/CD)
• Experience working remotely in a start-up or small company environment