Strategic Customer Success Manager (Customer Data Platform, EMEA)

Join Rokt mParticle, a leading customer data platform, as a Strategic Customer Success Manager in EMEA. In this role, you will build and maintain strong relationships with key stakeholders, develop tailored success plans, provide expert guidance on the mParticle platform, collaborate with internal teams, and track customer health metrics. You will have the opportunity to work with top-tier global brands and influence our product roadmap. Enjoy a range of benefits including generous PTO, employee equity options, catered lunches, health and wellness benefits, and a hybrid workplace.

• Establish and maintain strong relationships with key stakeholders and decision-makers within strategic accounts, acting as the main point of contact and advocate for the customer.
• Collaborate with internal teams to develop and execute strategic account plans that align with customer goals and mParticle business objectives, driving measurable outcomes.
• Track and report on customer health metrics, adoption trends, and success outcomes; lead stakeholder business reviews to highlight achievements and align on future goals.
• A strong candidate possesses a clear understanding of the partners' organization and their overall business strategy, and has frequent dialogue with key stakeholders
• The candidate qualified for this role has proven experience supporting high revenue, large scale customers, on a global level
• The SAM drives expansion of data-driven use cases and up-sells platform products and features. In order to do so, the SAM should possess the ability to understand a customer’s business needs & articulate the value of an enterprise platform to collect and connect data for consumer-focused initiatives
• Strong ability to understand a customer’s business strategy and translate it into data-driven success plans, platform adoption, and measurable outcomes
• 5+ years of experience in Customer Success / Account Management / Solutions Consulting in enterprise SaaS (preferred experience with data, martech, CDPs, or developer-adjacent platforms)
• Excellent cross-functional collaboration skills—able to partner effectively with Solutions, Sales, and Product to deliver outcomes and incorporate customer feedback into product direction
• AI-first mindset: you use AI tools and automation to improve efficiency and consistency (e.g., account planning, QBR narratives, call intelligence, and operational follow-through), while maintaining a high bar on customer experience
• Proven experience supporting high revenue, large-scale, global customers, including senior stakeholder engagement and executive-level communication