Solutions Engineer

Join Rokt, a rapidly scaling company in the ecommerce space. As a Solutions Engineer, you will be the technical voice for our Strategic Key Accounts, working closely with senior engineering stakeholders and leading implementation and integration work. This is a client-facing role with high autonomy and the opportunity for growth into a leadership position.

• Act as the primary technical point of contact for a portfolio of SKA accounts, running technical discovery, scoping calls, and integration design sessions directly with the client's engineering, product, and analytics teams.
• Lead technical presentations, product demos, and integration walkthroughs for senior client stakeholders, including CTOs, VPs of Engineering, and platform leads at Top 200 brands.
• Design and deliver integration solutions tailored to each client's stack across web SDK, iOS / Android SDK, server-to-server, API, and tracking / event data flows, balancing what's technically optimal with what the client can realistically deploy.
• AI-forward Builder mindset. You use AI as a force multiplier for client research, RFP responses, technical scoping, documentation, and QA, not as an optional enhancement. You can describe specific AI workflows you've built or adopted that materially changed how you work with clients
• Experience mentoring or coaching others through direct mentorship, code / design review, or leading cross-functional efforts through influence
• High autonomy and ownership. You define priorities within your accounts, make decisions within your domain, escalate only high-risk issues, and keep stakeholders aligned through clear communication
• Strong technical fluency across web SDKs, mobile SDKs (iOS / Android), REST APIs, server-to-server integrations, event / data flows, and tracking and measurement concepts
• Must be willing to work full time (4 days a week minimum) in the New York office
• Strong commercial judgment. You understand how technical execution impacts launch velocity, client trust, revenue growth, and long-term account expansion, and you factor that into the technical decisions you make and the recommendations you give clients
• Demonstrated experience as the technical voice in client-facing conversations: leading scoping calls, running demos, presenting to senior engineering stakeholders, and responding to RFPs and security reviews
• 3+ years of experience in Solutions Engineering, Sales Engineering, Solutions Consulting, Technical Account Management, or a related client-facing technical role, ideally in ecommerce, advertising / measurement, MarTech, payments, or platform environments
• Strong written and verbal communication. You write technical documentation a client engineer can actually use, and you present in client rooms with senior stakeholders without losing the room
• Hands-on familiarity with QA / testing methodologies, troubleshooting approaches, and client-facing integration patterns. You can debug a misfiring SDK, read a network trace, and explain what's happening to both an engineer and a CMO
• Strong alignment with Rokt values: you Own the Outcome, Bias for Action, Raise the Bar, Start with the Customer, work Better Together, and operate Smart with Humility
• Comfort holding your own in a room with a sophisticated client's engineering team, asking the questions that scope a project correctly, and pushing back constructively when a proposed approach won't work
• Proven ability to translate technical complexity into clear business trade-offs for non-technical client stakeholders, including marketing leaders, commercial leads, and procurement