Strategic Customer Success Manager (Customer Data Platform)

Join mParticle, a leading customer data platform, as a Strategic Account Manager. In this role, you will work with top-tier global consumer-facing brands, driving expansion of data-driven use cases and up-selling platform products. You will build and maintain strong relationships with key stakeholders, develop tailored success plans, and collaborate with internal teams to execute strategic account plans. Success in this role is defined by client retention, expansion, and satisfaction. Enjoy a range of benefits including generous PTO, employee equity options, and a hybrid workplace.

• Establish and maintain strong relationships with key stakeholders and decision-makers within strategic accounts, acting as the main point of contact and advocate for the customer.
• Collaborate with internal teams to develop and execute strategic account plans that align with customer goals and mParticle business objectives, driving measurable outcomes.
• Track and report on customer health metrics, adoption trends, and success outcomes; lead stakeholder business reviews to highlight achievements and align on future goals.
• The candidate qualified for this role has proven experience supporting high revenue, large scale customers, on a global level
• An ideal CSM possesses a clear understanding of the partners' organization and their overall business strategy, and has frequent dialogue with key stakeholders
• Excellent cross-functional collaboration skills—able to partner effectively with Solutions, Sales, and Product to deliver outcomes and incorporate customer feedback into product direction
• AI-first mindset: you use AI tools and automation to improve efficiency and consistency (e.g., account planning, QBR narratives, call intelligence, and operational follow-through), while maintaining a high bar on customer experience
• 6+ years of experience in Customer Success / Account Management / Solutions Consulting in enterprise SaaS (preferred experience with data, martech, CDPs, or developer-adjacent platforms)
• Proven experience supporting high revenue, large-scale, global customers, including senior stakeholder engagement and executive-level communication
• Strong ability to understand a customer’s business strategy and translate it into data-driven success plans, platform adoption, and measurable outcomes