Customer Support Engineer

Join our team as a Customer Support Engineer, where you will be the first point of contact for our customers, handling product-specific inquiries and troubleshooting technical issues. You will collaborate with engineering to drive resolution and communicate outcomes clearly to customers. Enjoy a range of benefits, including unlimited vacation days, 401k with a 4% match, and platinum medical benefits.

• Act as the first point of contact for customers, addressing product-specific inquiries and coordinating with external stakeholders.
• Diagnose and troubleshoot technical issues, identifying root causes and collaborating with engineering to drive resolution.
• Reproduce issues, validate fixes, and communicate outcomes clearly to customers, ensuring a high level of customer satisfaction.
• You enjoy digging into problems, identifying root causes, and translating technical concepts into clear, actionable guidance for customers
• You are a self-starter with a proactive attitude and the mind-set to work in a start-up environment
• Understanding of technical concepts such as APIs, logs, webhooks, and basic scripting
• You have excellent communication skills and are comfortable speaking to all sorts of customers
• You are a creative problem solver - when you encounter issues you expedite resolution by offering your own potential fixes
• You are based in the SF Bay Area and can work in our San Francisco office 5 days a week