Forward Deployed Engineer

Join Clerk Chat as a Forward Deployed Engineer, where you'll have a significant impact on the company's growth and success. In this role, you'll design and implement custom AI agents for enterprise clients, master prompt engineering, integrate systems, partner with customers, drive product innovation, and optimize performance. You'll enjoy benefits such as unlimited vacation days, tier 1 dental and vision care, a 401k with a 4% match, and platinum medical benefits.

• Design and implement custom voice and messaging agents for enterprise clients, from initial prompt development through production deployment.
• Create robust, reliable prompts that handle complex customer conversations across industries, ensuring compliance and accuracy at scale.
• Connect AI agents with customer platforms via APIs, webhooks, and custom integrations to create seamless workflows.
• You're a technical problem-solver who combines prompt engineering expertise with strong customer-facing skills
• You thrive on building reliable AI agents for voice and messaging channels, crafting prompts that handle complex conversations while maintaining accuracy and compliance
• Equally comfortable writing code to connect APIs as you are training customer teams, you understand that successful AI deployments require both technical excellence and deep customer empathy
• You're excited by the challenge of making AI work seamlessly in real-world customer service environments
• Technical Integration Skills - Hands-on experience with REST APIs, webhooks, and API implementations
• Customer-Facing Excellence - Strong communication skills with ability to translate technical concepts for non-technical stakeholders and manage enterprise client relationships
• Systems Thinking - Ability to design scalable solutions across distributed systems while debugging complex integration issues in real-time
• Travel Flexibility - Willingness to travel up to 30% for on-site customer deployments, training sessions, and strategic implementations
• Prompt Engineering Experience - Proven track record of writing and optimizing prompts for production LLM applications, with deep understanding of prompt reliability and edge case handling
• Familiarity with telephony systems, SMS/messaging protocols, and conversational AI best practices for multi-channel interactions
• Exposure to early-stage startups or high-growth companies, with a passion for driving results in these environments