LEAP - Global Business Process Manager - Customer Service

Join Pernod Ricard, a global leader in the wine and spirits industry, as a Global Business Process Manager for Customer Service. In this role, you will design and enhance customer service operations within our ERP system, ensuring seamless integration and collaboration across various functions. You will also be responsible for data readiness, process documentation, change management, and training delivery. The ideal candidate will have a Master's degree, 5-10 years of experience in customer service operations, strong SAP experience, and a willingness to travel.

• Design and enhance customer service operations within Pernod Ricard's ERP system, focusing on accuracy, efficiency, and flexibility.
• Collaborate with the ERP implementation team to customize the ERP system for Order to Cash processes, ensuring it supports customer service operations.
• Coordinate with cross-functional teams to align ERP customer service processes with overall business operations, ensuring cohesive and efficient customer service delivery.