Director of Customer Success

Join LILT, a leading AI-powered language translation platform, as the Director of Customer Success for the Americas. In this role, you will lead a US-based team of Customer Success Managers, drive rapid onboarding, exceptional service delivery, and measurable business results. You will also collaborate with various teams across the company and cultivate a customer-centric culture within your team. Benefits include medical coverage, paid parental leave, a monthly lifestyle benefit stipend, meaningful equity, 401(k) matching, and flexible time off.

• Transform LILT Customer Engagement and ensure customers achieve peak value and satisfaction.
• Lead a US-based team of Customer Success Managers to drive rapid onboarding, exceptional service delivery, and measurable business results.
• Foster strong relationships with both leaders and individual contributors in Pre-Sales, Post-Sales, and Product teams to ensure a seamless customer journey.
• Cross-functional collaboration: Strong ability to collaborate effectively with diverse teams across the company
• Customer-facing excellence: Exceptional communication, empathy, professionalism, and business acumen
• Technical savvy: Strong understanding of AI, Bespoke AI Models, Technical Integrations, and Professional Services
• Global mindset: A global perspective and the ability to collaborate with dispersed teams effectively
• Proven track record: 5+ years of experience leading, managing, and building high-performing Customer Success/Account Management teams, ideally in a fast-paced, technology-driven environment
• Customer success mastery: Demonstrated expertise in designing, building, and leading customer success programs that deliver measurable results
• Localization experience: 8+ years of experience working in the localization/LSP industry