Forward Deployed Engineer

Join LILT as a Forward Deployed Software Engineer, where you'll be the vital link between our core engineering teams and our most complex and strategic customers. You'll lead the technical onboarding and integration of new enterprise clients, collaborate with various teams to design and implement customized solutions, provide on-site support and training, troubleshoot technical issues, and serve as a technical consultant for clients. This role requires frequent travel (up to 25-35%) to client sites globally.

• Lead the technical aspects of onboarding new enterprise clients, including system integration, API configuration, and workflow optimization.
• Collaborate with Sales, Solutions Architects, and Product teams to design and implement customized LILT solutions that meet specific client requirements.
• Serve as the primary technical point of contact for escalated client issues, diagnosing problems, implementing solutions, and ensuring timely resolution.
• Bachelor's degree in Computer Science, Engineering, or a related technical field
• 5+ years of experience in a customer-facing technical role such as Solutions Engineer, Sales Engineer, Technical Consultant, or Support Engineer
• Strong AI knowledge including an:
• Understanding of how LLMs are trained and how inference works
• Understanding of batch learning, on-line learning and context windows and how to use them to improve customer value
• Understanding of the trade-offs of inference speed, learnings, model sizes and costs
• Current knowledge of best-in-class AI tools for a variety of workflows including adoption processes and requirements
• Understanding or demonstrated experiencing using MCP to build agentic workflows
• Strong business acumen and the ability to leverage this skillset to focus customers on accomplishing business outcomes aligned to their growth and efficiency objectives
• Strong understanding of software integration principles and experience working with APIs (RESTful, SOAP)
• Proficiency in at least one programming or scripting language (e.g., Python, JavaScript)
• Experience with enterprise software deployments and integrations
• Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues
• Exceptional communication, presentation, and interpersonal skills, with the ability to explain technical concepts to both technical and non-technical audiences
• Strong customer-centric mindset with a passion for ensuring client success
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Experience with translation management systems (TMS) or localization workflows is a plus
• Familiarity with cloud platforms (e.g., AWS, Azure, GCP) is a plus
• Fluency in multiple languages is a plus