Senior Customer Success Manager (EMEA)

Join Nasuni, a leading cloud file services platform, as a Senior Customer Success Manager (EMEA). In this highly visible, customer-facing role, you will drive long-term customer value, adoption, retention, and strategic alignment across a portfolio of strategic accounts. You will partner closely with executive stakeholders and customer champions to ensure customers realize measurable business outcomes from their investment in Nasuni. This role offers a competitive compensation package, generous paid time off, comprehensive medical, dental, and vision plans, retirement/pension plans, and professional growth opportunities.

• Responsable de la gestion de la relation post-vente pour un portefeuille de clients stratégiques dans la région EMEA.
• Développer une compréhension approfondie des objectifs commerciaux de chaque client, des critères de succès et des priorités opérationnelles.
• Diriger des programmes d'engagement stratégique, des revues de valeur exécutive, des initiatives d'adoption et de planification du succès.
• Experience supporting strategic customers across multiple countries or regions within EMEA
• Hands-on experience with Customer Success platforms such as Gainsight, Totango, ChurnZero, Planhat, or similar CRM and customer health tools
• Strong analytical and problem-solving abilities with the capability to translate customer goals into measurable business outcomes
• The ability to operate independently in a highly collaborative, fast-paced environment while influencing cross-functional teams without direct authority
• 5+ years of experience in Customer Success, Strategic Account Management, Technical Account Management, or a related customer-facing role within an enterprise SaaS or technology company
• Demonstrated ability to develop and execute customer success plans that drive adoption, business outcomes, retention, and long-term customer value
• A proven history of driving customer adoption, executive engagement, retention, and measurable business outcomes within a subscription-based software business
• Experience helping customers successfully adopt new technologies while driving organizational change and long-term business value
• Willingness to travel throughout the EMEA region as needed to support strategic customer engagement
• Strong understanding of customer health management, risk identification, and proactive success planning using customer success methodologies
• Experience partnering cross-functionally with Sales, Technical Account Managers, Solutions Engineering, Support, Product, and Professional Services to deliver exceptional customer outcomes
• Demonstrated success managing Fortune 1000 or large global enterprise customers with complex, multi-stakeholder environments
• 5–10 years of total customer-facing experience, with at least 5 years in Enterprise Customer Success, Strategic Account Management, or a closely related SaaS customer engagement role
• Experience leading Executive Business Reviews (EBRs/EVRs), value realization discussions, and strategic account planning with senior customer stakeholders
• Experience managing complex enterprise accounts with multiple business and technical stakeholders
• Track record of building customer advocates through executive relationships, reference programs, case studies, and advisory participation
• Excellent executive communication, presentation, facilitation, and relationship-building skills
• Demonstrated ability to leverage AI-enabled productivity tools (such as Microsoft Copilot, ChatGPT Enterprise, Claude, Gemini, or similar) to improve customer research, meeting preparation, communication, account planning, and workflow efficiency while applying sound judgment, validating outputs, and maintaining customer confidentiality
• Strong understanding of executive value selling, business outcome frameworks, and ROI-based customer engagement
• Proven success managing a portfolio of strategic or enterprise customers, building trusted relationships from technical stakeholders through executive leadership
• Experience supporting enterprise customers in cloud infrastructure, enterprise storage, data management, cybersecurity, SaaS, or hybrid cloud environments
• Familiarity with enterprise IT operations, digital transformation initiatives, and infrastructure modernization programs
• Experience working within high-growth, private equity-backed, or fast-scaling SaaS organizations
• Knowledge of customer success metrics, including customer health, product adoption, retention, customer advocacy, and value realization
• Experience identifying customer expansion opportunities and partnering with Sales to support account growth while maintaining a customer-first approach
• Experience working with Salesforce, Gainsight, Gong, or similar customer engagement and CRM platforms
• Ideal Qualifications: