Technical Account Manager

Join Nasuni as a Technical Account Manager (TAM) and support a portfolio of enterprise customers by driving adoption, platform health, and long-term success. You will be the primary technical point of contact for assigned customers, conducting regular technical reviews, monitoring platform usage, troubleshooting technical issues, and guiding customers on best practices. This role requires hands-on engagement, proactive execution, and technical credibility. Enjoy a range of benefits including generous paid time off, comprehensive medical, dental, and vision plans, retirement/pension plans, and more.

• Act as the primary technical point of contact for a portfolio of enterprise customers, helping them optimize their use of Nasuni’s cloud file data platform.
• Conduct regular technical reviews, health checks, and adoption planning, and proactively identify risks or optimization opportunities.
• Troubleshoot and coordinate resolution of technical issues with Support and Engineering, and guide customers on best practices across storage, cloud, and file system environments.
• This role is ideal for someone who enjoys solving technical challenges, building strong customer relationships, and working across infrastructure technologies. You will partner closely with Customer Success, Support, and Engineering to ensure customers achieve measurable outcomes
• Experience supporting customer environments and troubleshooting issues
• Working knowledge of CIFS/SMB, NFS, Active Directory
• Strong communication skills with technical stakeholders
• 4–7 years in a customer-facing technical role (TAM, Support Engineer, Solutions Engineer)
• Experience with enterprise infrastructure (storage, networking, or cloud)
• Familiarity with Linux administration
• Experience with AWS, Azure, or GCP
• Exposure to virtualization (VMware/ESX)
• Experience using tools like Salesforce, Jira, Gainsight
• Managed multiple customer accounts simultaneously
• Exposure to AI-driven operational tools or automation workflows
• Experience supporting file storage or data infrastructure platforms
• Ideal:
• 4–7 years total experience
• 2–4 years in customer-facing technical roles
• Prior TAM experience helpful but not required