Customer Experience Domain Architect

Join Quadient, a company dedicated to supporting businesses in their digital transformation and growth journey. As a Customer Experience Domain Architect, you will shape the future of Quadient's CRM and customer engagement ecosystem. This strategic role involves defining the architecture vision and roadmap for the Customer Experience domain, leading the evolution of the CRM ecosystem, and driving innovation through automation and AI. You will work closely with business stakeholders, technical teams, and executive leadership to define the future of customer engagement at Quadient.

• Definir y dirigir la estrategia de arquitectura y la hoja de ruta para el dominio de Experiencia del Cliente de Quadient, incluyendo plataformas CRM y sistemas de compromiso con el cliente.
• Liderar la evolución del ecosistema CRM de la empresa, ayudando a dar forma a la transición de Salesforce a Microsoft Dynamics cuando sea apropiado.
• Diseñar arquitecturas de soluciones de extremo a extremo que cubran las capas de negocio, aplicación, datos y tecnología.
• Proven experience as a **Domain Architect, Solution Architect, Enterprise Architect, or Senior Technical Lead** focused on CRM and customer-facing platforms.
• Strong hands-on experience with both **Salesforce and Microsoft Dynamics 365**.
• Experience designing CRM architectures, integrations, and transformation programs.
• Strong understanding of customer engagement ecosystems, CRM satellite tools, web applications, and enterprise integrations.
• Experience working within enterprise architecture frameworks such as **TOGAF** or equivalent.
• Ability to influence stakeholders and drive alignment across business and technology teams.
• Experience operating in complex environments with multiple systems, competing priorities, and evolving requirements.
• Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
• Fluent English.

Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.
## Additional Information
**Rewards & Benefits**

• **Flexible Work:** Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
• **Endless Learning:** Access global opportunities for growth through our 24/7 online learning platform.
• **Inclusive Community:** Join our Empowered Communities and engage in our Philanthropy program.
• **Comprehensive Rewards:** Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
• **Caring for Wellbeing:** Access our complimentary employee assistance program for mental health support.

**Smart Work at Quadient**

At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.

**Be yourself at Quadient**

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at <[email hidden]>

*Quadient is an Equal Employment Opportunity Employer. \*: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.*

**People. Connected.**