User Engagement Specialist - W/M/NB

Join Karos, a company dedicated to making short-distance carpooling a new form of public transport. As a User Engagement Specialist, you will be responsible for executing and optimizing lifecycle initiatives that improve activation, retention, and long-term engagement. You will work closely with the User Engagement Product Manager and collaborate with various teams to continuously improve the user experience. - Exécution de campagnes d'engagement utilisateur, y compris la construction, le lancement et la maintenance de campagnes sur plusieurs canaux. - Amélioration continue des parcours de vie des utilisateurs en identifiant les points de friction et en proposant des optimisations. - Conception, exécution et analyse de tests A/B pour améliorer la conversion, l'engagement et la rétention. • You speak both English and French fluently. • You have 2–5 years of experience in CRM, lifecycle marketing, growth operations or user engagement. • You have hands-on experience with Braze or another customer engagement platform (Iterable, [****](http://customer.io/)**,** Salesforce Marketing Cloud, etc.). • You are organised, autonomous and detail-oriented. • You enjoy building operational excellence while keeping users at the centre of your work. • You are analytical and comfortable measuring the impact of your work. • You enjoy experimenting and continuously improving what you build. • You are curious about AI tools and excited to use them to increase your productivity and improve workflows. • Experience working closely with Product teams is a strong plus. **Your plus** • Karos' ambition motivates you, and you're excited about helping millions of people adopt sustainable mobility. 💚🌍