Customer Success Manager

Join AlertMedia, one of the fastest-growing software companies in the nation, as a Customer Success Manager. In this key role, you will manage customer relationships, drive engagement, and support customer health, retention, and growth. You will work closely with various teams, including Customer Support, Marketing, and Sales, to ensure customer needs are met and problems are solved quickly. This is an individual contributor role focused on emerging customers in the SMB segment.

• Prendre en charge la gestion des relations avec les clients, en veillant à ce que leurs besoins soient toujours satisfaits et que les problèmes soient résolus rapidement.
• Collaborer étroitement avec les équipes de réussite client, de support client, de marketing et de vente pour favoriser l'engagement et soutenir la santé, la rétention et la croissance des clients.
• Évaluer la santé et évaluer les risques pour votre portefeuille d'affaires, en gérant les escalades nécessitant une supervision stratégique.
• The right candidate will be determined to achieve effective customer enablement, as well as the highest possible satisfaction rates across the accounts they manage
• You'd be excited to buy into our "customer love" mentality and are motivated by going above and beyond for the customers you serve
• You are a team player, an individual contributor and have a roll-up-your-sleeves mentality when it comes to your customers and there is no task too big or too small to best support them
• You enjoy building relationships, community engagement, and driving adoption of all features of the AlertMedia platform
• Salesforce or Hubspot experience preferred
• A vision for efficiency
• The desire to learn and be coached
• Strong listening skills with the ability to mirror and work with a variety of customer profiles
• 2+ years’ experience in customer success management or account management
• Experience in a Saas or Tech environment strongly preferred
• Ability to work with all members of our team (customer support, business development, software development, and product management)
• Must be independent, self-motivated, success-driven, and adaptable
• Outstanding verbal and written communication skills
• Experience with customer implementation and software adoption preferred
• Comfort level managing a large volume of accounts
• Strong organization and time management skills with ability to prioritize
• The ability and desire to work in a fast-paced, challenging environment
• Willingness to test and implement innovative ideas