Senior Solutions Engineer (Enterprise)

Join AlertMedia as a Senior Solutions Engineer, where you'll partner with our Enterprise Sales team and serve as the trusted technical advisor throughout the customer buying journey. You'll lead technical discovery, deliver tailored product demonstrations, validate integrations, and guide customers through technical evaluations. Your role will be critical in educating and empowering prospects to make confident decisions while ensuring AlertMedia is positioned as the best solution for their needs.

• Partner with Enterprise Account Executives throughout the sales cycle to drive technical strategy and help secure technical wins.
• Lead consultative technical discovery sessions to understand customer business objectives, technical environments, architecture, integration requirements, security considerations, implementation constraints, and success criteria.
• Deliver compelling, value-based product demonstrations tailored to each customer's technical and business objectives.
• You have a consultative mindset, excel at building trusted relationships, and are equally comfortable whiteboarding an API integration with developers as you are presenting business outcomes to executive stakeholders
• You thrive at the intersection of technology and business. You're passionate about helping enterprise customers solve complex challenges and enjoy translating technical capabilities into business value for both technical and executive audiences
• You enjoy working collaboratively with Account Executives and believe the best customer experiences happen when everyone operates as one team with one goal
• Experience leveraging AI tools to improve productivity, accelerate technical research, create customer-facing deliverables, or streamline presales workflows while maintaining accuracy and sound judgment
• Ability to communicate technical concepts effectively to developers, architects, administrators, business users, and executive stakeholders
• Experience leading technical discovery, solution design, demonstrations, proof of concepts, and technical evaluations
• Strong project management and organizational skills, with the ability to manage multiple opportunities simultaneously
• Strong technical fluency with REST APIs, HTTP methods, JSON, webhooks, authentication protocols (SSO, SAML, OAuth), cloud applications, enterprise integrations, and modern SaaS architecture
• 5+ years of Solutions Engineering, Sales Engineering, or Pre-Sales Engineering experience supporting enterprise SaaS customers
• Self-motivated, adaptable, and comfortable thriving in a fast-paced, high-growth environment
• Excellent analytical skills, attention to detail, and written and verbal communication skills
• Excellent presentation and storytelling skills with the ability to deliver compelling value-based demonstrations
• Highly collaborative with a customer-first mindset and a passion for delivering exceptional customer experiences
• Experience responding to RFPs, security reviews, and technical due diligence for enterprise customers
• Strong consultative problem-solving skills with the ability to translate business challenges into technical solutions
• Experience partnering with Enterprise Account Executives on complex, multi-stakeholder sales cycles
• Experience using API testing tools such as Postman or similar to validate integrations, troubleshoot API interactions, or support customer technical evaluations
• Experience reading and interpreting technical documentation and specifications to support customer integrations and technical discussions
• Basic scripting experience (JavaScript, Python, PowerShell, or similar) to automate repetitive tasks, validate integrations, or improve technical workflows is a plus
• Familiarity with enterprise security concepts, compliance frameworks, and technical evaluation or procurement processes