Staff Solutions Engineer (Enterprise)

Join AlertMedia as a Staff Solutions Engineer, Enterprise, where you'll serve as a strategic technical advisor for our largest and most complex enterprise customers. You'll partner with Enterprise Sales to drive technical strategy throughout the customer buying journey, lead consultative technical discovery sessions, deliver compelling product demonstrations, and design enterprise solution architectures. You'll also influence product strategy, provide technical leadership across the Solutions Engineering organization, and stay current on emerging technologies and industry trends. Enjoy benefits such as fully paid healthcare, a company-wide annual bonus, paid parental leave, a paid sabbatical, and a flexible time off policy.

• Own the technical strategy for AlertMedia's largest and most strategically important enterprise opportunities, serving as the senior technical advisor responsible for solution design, technical alignment, executive confidence, and overall technical success throughout the sales cycle.
• Partner with Enterprise Account Executives to develop account strategies and drive technical wins throughout the sales cycle, leading consultative technical discovery sessions to understand customer environments, business priorities, enterprise architecture, security requirements, integration needs, and success criteria.
• Lead technical discussions around security, compliance, scalability, and implementation best practices, and own complex RFPs, RFIs, security questionnaires, and technical due diligence for enterprise opportunities.
• You're recognized as a technical leader who earns trust quickly with both customers and internal stakeholders. You have a consultative mindset, exceptional executive presence, and can confidently engage everyone from developers and architects to CIOs, CISOs, and executive leadership
• Beyond supporting your own opportunities, you're motivated to improve how the entire Solutions Engineering organization operates. You naturally look for opportunities to scale technical excellence through process improvements, knowledge sharing, and continuous improvement
• You're passionate about solving complex enterprise business challenges and thrive at the intersection of technology, consulting, and sales
• 8+ years of Solutions Engineering, Sales Engineering, Technical Consulting, or Pre-Sales Engineering experience supporting enterprise SaaS customers
• Demonstrated ability to leverage AI tools to improve technical research, solution design, customer deliverables, presales processes, and organizational enablement while helping establish best practices for responsible AI adoption across the Solutions Engineering team
• Proven success supporting complex enterprise sales cycles with Fortune 1000 or similarly large organizations
• Demonstrated ability to mentor and develop other Solutions Engineers while fostering a collaborative, high-performing team culture
• Proven ability to troubleshoot complex enterprise integration challenges by analyzing API responses, authentication flows, system architecture, and customer environments while guiding technical stakeholders toward resolution
• Exceptional communication, presentation, and business acumen, with the ability to influence technical teams, executive stakeholders, and cross-functional partners while translating complex technical capabilities into measurable business value
• Experience partnering with Enterprise Account Executives on strategic, multi-stakeholder opportunities involving executive decision-makers
• Experience creating reusable technical documentation, sales enablement content, or repeatable presales processes that improve team effectiveness
• Excellent organizational, analytical, and project management skills with the ability to manage multiple high-impact opportunities simultaneously
• Demonstrated expertise leading technical discovery, solution design, proof of concepts, technical evaluations, and enterprise architecture discussions with customer technical stakeholders
• Deep expertise designing enterprise SaaS solution architectures involving REST APIs, HTTP methods, JSON, webhooks, authentication protocols (SSO, SAML, OAuth), enterprise integrations, cloud applications, and modern software architecture
• A customer-first mindset, intellectual curiosity, and passion for continuous improvement in a fast-paced, high-growth environment
• Experience using API testing tools such as Postman or similar to validate integrations, troubleshoot API interactions, or support customer technical evaluations
• Experience reading and interpreting API documentation or other technical specifications to support customer integrations and technical discussions
• Basic scripting experience (JavaScript, Python, PowerShell, or similar) to automate repetitive tasks, validate integrations, or improve technical workflows is a plus
• Familiarity with enterprise security concepts, compliance frameworks, and technical evaluation or procurement processes
• Experience partnering with Product Management to influence product strategy and roadmap priorities through customer insights, competitive intelligence, and technical feedback
• Experience establishing technical standards, reusable methodologies, or enablement programs that improve the effectiveness and scalability of a Solutions Engineering organization
• Experience developing reusable technical assets, enablement programs, or scalable presales processes that improve the effectiveness of a Solutions Engineering organization