Customer Success Manager (confirmed)

Join DQE, a fast-growing international SaaS company focused on helping businesses unlock the full potential of their customer data. As a Customer Success Manager, you will drive adoption, satisfaction, and value delivery throughout the customer lifecycle, serving as the primary point of contact for key accounts. You will manage a portfolio of large and enterprise accounts, define success objectives, coordinate deployment plans, lead regular business reviews, monitor customer health indicators, promote best practices, act as a liaison with internal teams, and contribute to churn prevention and upsell opportunities.

• Gestion d'un portefeuille de comptes clés, en surveillant la satisfaction, l'adoption et les renouvellements.
• Définition des objectifs de succès avec chaque client, coordination des plans de déploiement en collaboration avec les équipes.
• Conduite de revues d'affaires régulières pour évaluer l'utilisation de la solution, éliminer les obstacles et identifier les opportunités d'amélioration.