Account Manager (Hospitality)

Join Attensi, a fast-paced international SaaS company, as an Account Manager in the Hospitality sector. You will work closely with the Account Director and the wider commercial team to develop relationships with leading UK hospitality brands. Your role will involve understanding customer priorities, identifying growth opportunities, and collaborating with internal teams to shape the right approach for each customer. You will also stay informed about industry trends and help build Attensi's presence in the hospitality space.

• Building strong relationships with senior stakeholders, decision-makers, and day-to-day customer contacts in the hospitality sector.
• Identifying where Attensi can add further value across existing customer organizations and supporting account growth through proactive, insight-led conversations.
• Collaborating internally with commercial, customer success, solutions, and delivery teams to shape the right approach for each customer.
• This is a great opportunity for someone who enjoys building trusted customer relationships, spotting growth opportunities, and partnering with well-known brands to solve meaningful business challenges
• We’re looking for someone smart, commercially minded and relationship-led
• You’ll be confident working with customers, comfortable asking good questions, and able to turn insight into valuable conversations
• We’d be particularly excited to speak with people who have experience working in, with, or selling into the hospitality sector
• Builds strong, authentic relationships with ease
• Communicates clearly and confidently with senior stakeholders
• You may have worked with restaurants, food service, casual dining, pubs, hotels, travel hospitality, or multi-site hospitality operators. What matters most is that you can understand our customers’ world and credibly connect Attensi’s solutions to their business needs
• Is curious, proactive and quick to learn
• Has an interest in hospitality and the challenges facing modern hospitality businesses
• Is comfortable challenging assumptions and bringing new ideas to the table
• Understands how to grow existing customer relationships through trust, value and insight
• Enjoys working in a fast-paced, collaborative environment
• Can balance customer empathy with commercial focus
• A consultative approach, with the ability to understand customer challenges and shape relevant solutions
• Confidence managing complex customer relationships across multiple stakeholders
• Experience in SaaS, learning technology, training, HR tech, hospitality technology or hospitality-focused services would be a plus
• Excellent communication, organisation and follow-through
• Strong commercial awareness and the ability to identify growth opportunities within existing accounts
• A strong track record of managing and growing customer relationships
• Around 5+ years’ experience in account management, customer growth, customer success, sales or commercial relationship management
• Experience working with senior stakeholders, including Directors, Heads of Function and C-suite contacts