Customer Success Manager

Join Nosto, a global leader in personalization, as a Customer Success Manager. In this role, you will work closely with merchants throughout their implementation, providing strategy and best practice guidelines. You will own the entire customer lifecycle after onboarding, engage with a portfolio of clients, and relay valuable feedback to the product team. The ideal candidate will have 2+ years of experience in a customer experience facing role, a deep understanding of e-commerce, and fluency in English and German.

• Liaise with various teams to ensure a professional experience for clients and maintain Nosto's position as a leader in personalization.
• Work closely with merchants throughout their implementation, offering strategy and best practice guidelines, and acting as a consultant.
• Own the entire customer lifecycle after onboarding, including training, retention, growth, and satisfaction.
• 2+ years of experience in a customer experience facing role,
• Ability to challenge clients' assumptions while maintaining absolute service-mindedness
• Combination of an analytical mindset (distilling big challenges into core components) coupled with a creative spirit (seeing multiple possible solutions)
• Fluent English & German
• Excellent communication skills: active listening, persuasive writing, and presenting
• Ability to balance competing priorities and manage several time-sensitive issues with minimal direction in a fast-paced environment
• Deep understanding of E-commerce, its ecosystem (e.g. Platforms), and drivers (e.g. Conversion rate optimization)
• Prior experience with Saas or ecommerce in a related role
• Fluent in French
• Good understanding of HTML, CSS, and Javascript
• Experience with Email marketing & Visual UGC
• Understanding of Google Analytics or any other web analytics tool