Senior Solutions Engineer (East Coast)

Join Grafana Labs, a fast-growing technology startup, as a Senior Solutions Engineer. In this role, you will be a customer-facing product expert, educating potential and existing customers, delivering technical presentations, and driving product conversations based on customer interactions. You will also partner closely with the Sales team to help qualify and close opportunities. This is a fully remote position, with a focus on hiring the best talent and allowing you to work from the comfort of your home.

• Partner with the Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers.
• Own the technical engagement with customers and help to close high-velocity opportunities through advanced competitive knowledge, technical skill, and credibility.
• Deliver product and technical presentations to potential and existing customers, and proactively communicate with customers and internal teams to provide a feedback loop on our products.
• 5+ years of technical pre-sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space while we will be adding more junior folks later on, right now we just need team members that can hit the ground running
• Ideally located in Greater NYC or Boston Area
• You are self-motivated, initiative, creative, and maybe you’ve already done a brave thing or two in your life!
• We’re a startup so your job duties will be varied and complex and will require strong judgment, collaboration, and leadership
• You will love solving technical challenges and thrive on bringing creative solutions to our customers
• You will need first class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. You will need to be able to skillfully articulate our value proposition and the technical advantages of our products
• You should have a technical mindset and a desire to grow technically. Great candidates may be a recent grad of a coding bootcamp or have previous post-sales or engineering experience–we are excited to see what unique experiences and skill sets you bring to the table!
• We are a remote-first company so you would need to learn to work and collaborate with an international team