Customer Success Management Senior Manager (Enterprise US East/EMEA)

Join our team as a Senior Manager of Customer Success Management, where you will lead a team of Customer Success Managers supporting Enterprise customers. You will foster a collaborative, high-performance, and customer-centric culture, drive accountability through clear goals and metrics, and partner with cross-functional leaders to define segment-specific strategies. This is a remote position with unlimited PTO, equity/stock options, and comprehensive health insurance coverage for you and your family.

• Construire, diriger et encadrer une équipe de gestionnaires de succès client (CSM) pour soutenir les clients d'entreprise.
• Collaborer avec les leaders de la réussite client et les équipes interfonctionnelles pour définir et exécuter des stratégies spécifiques au segment.
• Utiliser des données pour identifier les risques de désabonnement et les opportunités d'expansion, et diriger les efforts proactifs.
• Proven ability to drive retention and growth in a metrics-driven environment
• 4+ years of experience in Customer Success, Account Management, or related fields
• Strong operational mindset with experience building or optimizing processes
• Background in Cybersecurity, DevOps, or a related technical domain preferred
• Experience with high-touch customer success models
• Excellent communication and interpersonal skills across diverse audiences
• Experience supporting Enterprise or high-ARR customer segments
• Prior people management experience with a track record of developing high-performing teams
• Bachelor’s degree in a relevant field; advanced degree preferred