Customer Success Manager (Enterprise, East)

Join Chainguard as a Customer Success Manager, where you will be the primary point of contact for our Commercial customers post-sales. You will lead customer engagements across onboarding, implementation, and adoption, working closely with various internal teams to ensure successful onboarding and support. This strategic role requires strong collaboration skills, technical knowledge, and a commitment to customer advocacy. Enjoy benefits such as equity options, unlimited PTO, remote work flexibility, and comprehensive health coverage.

• Assumer la responsabilité des engagements clients, de l'intégration à l'adoption, en collaborant avec les équipes internes.
• Agir en tant que voix du client au sein de l'organisation, en plaidant pour leurs besoins et exigences auprès des équipes internes.
• Développer des relations avec plusieurs niveaux de parties prenantes chez le client, en travaillant en étroite collaboration avec les équipes de vente.
• Driven, high emotional intelligence, and strong priority management skills
• An entrepreneurial mindset - you will be often build entirely new process or practices to ensure we best serve customers
• 2+ years experience in customer facing roles collaborating with both technical and business teams - Customer Success, Professional Services, Technical Account Management or a combination of those plus Sales, Solutions Engineering, or Technical Support
• Relevant domain knowledge of one or more of the following: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, software development lifecycle
• Demonstrates a strong commitment to continuous personal and professional development, actively seeking opportunities to enhance skills, expand knowledge, and advance within their career and field
• Relevant hands-on technical experience, in one or more of the following domains: cloud computing environments (AWS, GCP, Azure), containers, Linux, Supply Chain Security, DevSecOps, AppSec, security, security infrastructure, regulatory compliance requirements, vulnerability management, software development lifecycle
• If your experience is close but doesn’t fulfill all requirements, please apply. Chainguard is on a mission to build the best team. To achieve our goal, we are focused on hiring Chainguardians with unique backgrounds, perspectives, and experiences
• Passion for technology & cybersecurity
• Previous early-stage startup experience