Staff Customer Success Manager (Majors, Financial Services)

Join Chainguard as a Staff Customer Success Manager, where you will be the strategic business partner for a select portfolio of our most important financial services customers. In this high-touch, consultative role, you will drive outcomes, build executive relationships, and ensure customers realize measurable value from Chainguard. You will work closely with Solutions Architects, Technical Support, Product Management, and Sales, focusing on business outcomes, relationship depth, and long-term account health.

• Strategic Account Management: Build and maintain trusted relationships across customer organizations, understand each customer's business objectives, and align Chainguard's value accordingly.
• Customer Onboarding and Success Planning: Lead the business-focused elements of onboarding, including success planning, stakeholder alignment, and value delivery milestones.
• Renewal and Expansion: Work closely with your sales counterparts to identify expansion opportunities, mitigate renewal risk, and build multi-year account strategies grounded in demonstrated value.
• Strong executive presence and communication skills, both written and verbal
• 5+ years in enterprise customer-facing roles, with a strong preference for experience in or adjacent to financial services. Customer Success, Strategic Account Management, or Consulting backgrounds are all relevant
• High emotional intelligence, strong prioritization instincts, and comfort navigating ambiguity
• This is a high-autonomy role. You are expected to take full ownership of your portfolio, make independent decisions about account strategy and escalation, and build new playbooks when existing ones do not fit
• Working knowledge of one or more of the following domains: software supply chain security, vulnerability management, DevSecOps, container security, or application security. You do not need to be a technical implementer, but you need to speak credibly to business and security outcomes in these areas
• Familiarity with financial services regulatory and compliance drivers (SOC 2, FedRAMP, PCI DSS, operational resilience frameworks) and how they shape security buying decisions
• Demonstrated ability to operate as a strategic business partner, not just a relationship manager. This means understanding customer business goals, navigating organizational complexity, and connecting Chainguard outcomes to measurable business value
• Familiarity with the security and compliance obligations that shape procurement and adoption cycles in regulated industries
• Previous early-stage startup experience
• Experience supporting or selling into financial services customers such as banks, asset managers, insurers, or fintechs
• Prior experience managing strategic accounts at a cybersecurity or infrastructure software company
• If your experience is close but doesn’t fulfill all requirements, please apply. Chainguard is on a mission to build the best team. To achieve our goal, we are focused on hiring Chainguardians with unique backgrounds, perspectives, and experiences