ERP Applications Analyst (Order to Cash)

Join our Enterprise IT Applications team as an ERP Applications Analyst (Order to Cash). In this role, you will be responsible for the day-to-day support, configuration, and continuous improvement of our enterprise applications that power Billing, Order-to-Cash (O2C), and Cash Reconciliation. You will troubleshoot incidents, fulfill change requests, and partner with Finance stakeholders to translate business needs into well-supported application solutions. A core focus of this role is applying AI and automation to modernize how finance applications are supported.

• Assurer le support quotidien, la configuration et l'amélioration continue des applications d'entreprise qui alimentent la facturation, le processus Order-to-Cash (O2C) et la réconciliation de trésorerie.
• Identifier et mettre en œuvre des solutions basées sur l'IA et l'automatisation pour réduire l'effort manuel, accélérer la résolution des problèmes et diminuer le volume des tickets.
• Agir en tant qu'expert en la matière sur le paysage de la facturation et de l'application de trésorerie, y compris les intégrations qui relient ces systèmes à l'écosystème ERP et de données.
• Experience with an ITSM tool and structured incident/problem/change management practices
• Experience supporting New Product Introductions (NPIs) — setting up new products, SKUs, and rate plans in billing and ERP
• Hands-on experience supporting or administering Zuora and NetSuite (billing, subscriptions, and ERP), and the integration between them
• Experience supporting financial close activities, including bank reconciliations and AR/cash sub-ledger to GL tie-outs
• Demonstrated experience applying AI and/or automation to streamline support, operations, or finance processes
• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field — or equivalent practical experience
• 8–12 years of experience supporting enterprise/finance applications, ideally within billing, O2C, AR, or cash-reconciliation domains
• Ability to read/write SQL and analyze data to investigate application and interface issues
• Strong working knowledge of end-to-end Order-to-Cash processes and the systems that support them
• Experience building automations with scripting, workflow platforms, or RPA tools, and applying AI/ML to support or finance operations
• Experience acting as a senior/escalation resource within an IT applications support team
• Familiarity with reconciliation or automation platforms (e.g., BlackLine, HighRadius) and payment/banking integrations
• Exposure to integration technologies (APIs, middleware, file-based interfaces) and reporting/BI tools
• ITIL certification and/or experience supporting SOX-controlled or audited financial applications