Partner Success Manager

Join Gusto as a Partner Success Manager, where you'll play a crucial role in expanding our presence in the accounting market. This is not a traditional support role; you'll help define and scale our enterprise partner success motion, engage directly with C-level executives and key stakeholders at large accounting firms, and develop strategies to drive adoption and engagement. You'll also collaborate with various teams, track partnership performance metrics, and represent the voice of enterprise partners internally.

• Expanding Gusto’s presence within the accounting market by engaging directly with C-level executives and key stakeholders.
• Defining and scaling the enterprise partner success motion, working closely with leadership to establish best practices and drive meaningful growth.
• Building and maintaining strong relationships with senior stakeholders at large accounting firms to ensure they realize maximum value from GustoPro.
• This role is ideal for a builder—someone comfortable wearing multiple hats, operating with ambiguity, and contributing to the development of systems, processes, and programs in a fast-moving environment
• Ability to quickly learn complex products and operate as a credible advisor
• Exceptional communication, presentation, and relationship-building skills
• Ability to thrive in a fast-paced, evolving environment
• Analytical and strategic problem-solving mindset
• Experience with CRM, analytics, and success tools (e.g., Salesforce, Tableau) and Learning Management Systems
• A builder mentality, with excitement for shaping and scaling partner success at Gusto
• 6+ years of experience in partner management, account management, or customer success, with a strong focus on enterprise clients
• Strong listening and empathic communication abilities
• 4+ years in a customer-facing role
• 2+ years of experience partnering closely with sales teams (preferred)
• Proven, day-to-day experience integrating AI into how you work — across writing, research, prep, and summarization as a core part of your workflow, with a track record of giving clear, useful feedback that helps improve your tools and processes
• Willingness to travel, with requirements ranging from up to 50% during peak engagement periods to approximately 25% during the remainder of the year
• Strong understanding of the accounting firm ecosystem, including business models, challenges, and technology needs
• Comfortable working autonomously while collaborating cross-functionally
• When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees