Product Designer (Benefits)

Join Gusto, an AI-native design organization, as a Product Designer focused on Benefits. In this role, you will lead the discovery and design of a new Benefits product offering, design end-to-end service experiences, and create AI-assisted decision moments. You will also design the system for safe and scalable AI, make data legible and operational, and build product feedback loops to improve AI quality over time. Additionally, you will design in code to ship faster and collaborate closely with engineering.

• Lead the discovery and design process for a new Benefits product offering, from problem framing to MVP definition.
• Design end-to-end service experiences across employer, employee, and internal operations workflows, identifying where AI can reduce complexity.
• Collaborate closely with engineering to prototype and deliver production-quality UI, using AI-assisted development tools.
• 8+ years of product design experience, with multiple 0→1 launches that reached scale
• You scale quality through reusable patterns, thoughtful critique, and mentorship; balance exploration with delivery
• You define area strategy using measurable bets and experimentation; partner with Analytics and AI teams to track and evaluate impact
• You partner cross-functionally to define human-in-the-loop workflows, and set principles for fairness, privacy, and trust
• You design with AI as a core material—prototyping, refining prompts, and integrating AI behaviors that adapt responsibly to user context. You guide teams in balancing automation with transparency and control
• You redesign service blueprints where AI plays an active role—automating routine workflows, predicting needs, and escalating complex cases to humans with transparency and context
• You coach across teams, build onboarding and training programs, and raise the bar for craft and systems thinking
• You influence cross-functional strategy across teams; resolve complex trade-offs and guide design through ambiguity